AppFolio Launches FolioSpace™ to Enhance Resident Experience and Acquires LiveEasy

AppFolio has announced the launch of FolioSpace™, a groundbreaking platform designed to transform the resident experience in property management. This innovative solution aims to streamline communication and services for both property managers and residents, while also integrating the recently acquired LiveEasy platform to enhance moving and home services.

Key Takeaways

• FolioSpace™ Launch: A new platform to improve resident engagement and streamline property management processes.
• Acquisition of LiveEasy: Enhances FolioSpace with moving and home services, reducing stress for residents.
• Unified Experience: Aims to create a seamless journey for residents from application to renewal.

Transforming Resident Engagement

FolioSpace™ is set to redefine how property managers interact with residents throughout their journey. With a focus on enhancing communication and operational efficiency, the platform addresses the growing expectations of residents for timely and digital experiences.

A recent survey by AppFolio highlighted that residents desire:

• Timely Communication: Quick responses to inquiries and issues.
• On-Demand Digital Experiences: Easy access to services and information.
• Support During Move-In: Assistance with the transition into their new homes.

Features of FolioSpace™

FolioSpace™ integrates various functionalities into a single application, making it easier for property managers to manage tasks and communicate with residents. Key features include:

1. Resident Application & Screening: A streamlined application process that allows property managers to efficiently screen applicants while safeguarding against fraud.
2. Resident Onboarding: A customizable digital checklist that simplifies the leasing process and welcomes new residents. With the integration of LiveEasy, residents gain access to savings and support for setting up utilities, internet, and moving services.
3. Resident Services Marketplace: A curated selection of essential services designed to enhance the living experience for residents, while also providing value to property managers.
4. Resident Inbox: A centralized communication hub where residents can easily reach out to property managers for maintenance requests, leasing questions, and more. The use of AppFolio Realm-X Messages, powered by generative AI, helps property managers efficiently manage and respond to routine communications.

The Impact of LiveEasy Acquisition

The acquisition of LiveEasy, a concierge platform specializing in moving and home services, is a strategic move for AppFolio. By integrating LiveEasy into FolioSpace™, AppFolio aims to alleviate the stress associated with moving, providing residents with a more convenient and supportive experience.

This acquisition not only enhances the FolioSpace™ offering but also positions AppFolio as a leader in the property management technology space, catering to the evolving needs of both property managers and residents.

Conclusion

With the launch of FolioSpace™ and the acquisition of LiveEasy, AppFolio is poised to revolutionize the resident experience in property management. By focusing on seamless communication, enhanced services, and operational efficiency, AppFolio is helping property managers build thriving communities and deliver exceptional value to their residents.

Sources

• AppFolio Unveils FolioSpace™ to Transform the Resident Experience and Help Customers Build Thriving Communities, Acquires LiveEasy to Accelerate its Vision, Yahoo Finance.
• AppFolio Unveils FolioSpace™ to Transform the Resident Experience and Help Customers Build Thriving Communities, Acquires LiveEasy to Accelerate its Vision, Yahoo Finance.